Refund Policy

To ensure fairness for both buyers and growers, please review the following policy regarding quality concerns and pre-orders.

Quality Claims



If you experience a quality issue with any purchase received on Thursday, a claim form must be submitted by 10AM the next day (Friday).

You will receive notification of a resolution or refund within three business days.

Please note: Claims submitted after 24 hours of purchase cannot be honored.

Quality concerns may include issues such as broken stems, browning, drooping, pest infestation, or other visible damage.

Before placing an order, please carefully review the product description, stem length, color, and notes provided by growers on the Rooted platform.

Claims may not be processed under the following circumstances:

• The product matches the grower’s specifications listed in the Rooted notes section (including stem length, size, color, or variety).
• Flowers were not stored properly after pickup (for example, left in direct sunlight or warm conditions). A cooler is strongly recommended.
• Buckets were not brought at pickup, resulting in stress-related damage. In these cases, stress-related quality claims may be forfeited.

If no specifications are provided in the product listing, or the product clearly does not match the description, a claim may be warranted.

Buyer's Pass Refunds:

• Buyer’s Passes are refundable only if no purchases have been made. Once any 3RFC purchase has been made by that buyer, the Buyer’s Pass is non-refundable.
• Refunds for Buyer’s Passes will be subject to a 10% cancellation fee.